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KMID : 0904520190520010143
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Health and Medical Sociology
2019 Volume.52 No. 1 p.143 ~ p.159
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Comparison of discrepancy in perception of communication skills between health workers in health centers abd residents based on the Co-orientation Model
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Sohn Ae-Ree
Choi Myung-Il
Lee Hye-Gyu
Oh Young-A
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Abstract
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The aim was to find out whether health workers’ perceptions of their own communication skills were different from or consistent with those of residents in a health center setting. The co-orientation model was used to analyze interactions between health workers and residents through three key measures: agreement, congruency, and accuracy. For the analysis, a survey targeting 263 health workers and 1,146 residents was conducted. The analysis revealed that the health workers perceived their own communication activities more highly than the residents perceived their own. Moreover, they presumed that the residents had a tendency to underestimate their communication activities. Furthermore, the residents’ actual perception of the health workers’ communication activities was lower than what the health workers estimated the residents’ perception to be. The residents presumed that the health workers had a tendency to overestimate their communication activities. These results will be helpful in designing future education programs on health care communication for health workers. Another important implication is that both health workers and residents should make efforts to understand each other’s position and narrow down the discrepancy in self-estimated and actual perception between health workers and residents.
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KEYWORD
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Co-orientation model, health care programs, communication, perception
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